Our Team

Amy E. Lee, RN, BSN, MSN, CRRN, QCP

Amy E. Lee is president and CEO of Coretactics™ Healthcare Consulting, Inc., a healthcare improvement company founded on her passion for high performance and healthcare excellence. Amy is a pragmatic national speaker and innovative and industry-leading thinker who blends more than 30 years of acute and long-term care experience with a holistic approach to healthcare operations.

Amy has established numerous best practice approaches in infection prevention & control, falls reduction, wound care management, antipsychotic reduction, behavioral management, person-centered care planning and re-hospitalization reduction, just to name a few. Her knowledge of regulatory compliance, operations, CMS Five Star Rating, MDS 3.0, CMS Quality Measures and PPS & Case Mix reimbursement empower her to guide interdisciplinary teams with improvement of resident care & quality outcomes as well as strategic position in the health care market.

Her expertise in healthcare management allows her to connect with leadership teams to develop strategy that drives meaningful, sustainable change resulting in outcomes that are the pride of an organization.

Sarah Ragone, MSPT, RAC-CTA, QCP

Sarah is the Vice President of Clinical Reimbursement / Education & Training for Coretactics, Inc. A national speaker with more than 25 years of experience in healthcare, Sarah is an expert in management and analysis of publicly reported quality measures, reimbursement, ICD 10 diagnostic criteria, appeals & insurance denials and regulatory compliance. By sharing her vast knowledge, Sarah provides guidance in MDS 3.0 accuracy, quality improvement and reimbursement practices. Her many years in long-term care provide the understanding required for effective interdisciplinary team development, sustainable program development, quality assurance, CMS publicly reported quality measures, reimbursement and MDS completion.

Having served as an Appeals Coordinator, Sarah works with facilities to address Medicare, Medicaid and insurance denials and has developed programs for billing and corporate compliance. Her passion for teaching brings a supportive approach in enabling interdisciplinary teams to improve quality and reimbursement outcomes.

Caryn Riscavage, MSOTR/L, CLT, RAC-CTA

Caryn is a Regional Reimbursement and Quality Improvement Consultant for Coretactics, Inc. Her experience as a long-term care occupational therapist and Director of Rehabilitation allows her to use her expertise when working with teams to improve quality outcomes, improve accuracy of MDS completion, accurately capture reimbursement opportunities and address appeals and insurance denials. She has worked extensively with interdisciplinary team members to maximize case mix, Medicare, Medicaid and managed care reimbursement while ensuring regulatory compliance and promoting best practices.